TOOFI LTD - Refund & Cancellation Policy
1. Monthly Subscriptions
You may cancel your monthly subscription at any time through your account settings or by emailing toofi.app.official@gmail.com. Upon cancellation, you will retain access to the Service until the end of your current billing period. No refund will be issued for the remaining days of the current billing period. No further charges will be applied after the current period ends.
2. Annual Subscriptions
Annual subscription fees are non-refundable for change of mind. If we terminate your account due to our breach or discontinuation of the Service, you will receive a pro-rata refund for the unused portion. You may cancel your annual subscription with 30 days' notice before the renewal date.
3. Free Trial
Your free trial lasts 14 days. We will send you a reminder email 7 days before your trial ends. Unless you cancel before the trial period expires, your trial will automatically convert to a paid subscription at the applicable rate. You may cancel during the trial at no charge.
4. Billing Errors
If you believe you have been incorrectly charged, please contact us at toofi.app.official@gmail.com within 90 days of the charge. If an error is confirmed, we will issue a refund within 14 business days.
5. Downgrade
You may downgrade your plan at any time. The downgrade takes effect at the start of your next billing period. You will not be charged the higher rate beyond the current period.
6. Service Credits
In cases of extended service outages or significant performance issues, we may, at our discretion, offer account credits. Contact toofi.app.official@gmail.com to discuss.
7. Data Export After Cancellation
Upon cancellation, you have 60 days to export your data. After 60 days, your data will be permanently deleted from our active systems and removed from backups within an additional 30 days.
8. How to Cancel
Cancel through your account settings at any time, or email toofi.app.official@gmail.com. No phone call or retention process required.
9. Contact
For billing questions: toofi.app.official@gmail.com
TOOFI LTD - Company Number 17118394
167-169 Great Portland Street, 5th Floor, London, W1W 5PF