1. Introduction
These Terms of Service ("Terms") govern your use of the Toofi platform ("Service") provided by TOOFI LTD, a company registered in England & Wales (Company Number: 17118394), with registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.
2. Definitions
- "Service" means the Toofi dental practice management platform.
- "Customer" means the dental practice or entity subscribing to the Service.
- "Authorized Users" means individuals permitted by Customer to use the Service.
- "Customer Data" means all data uploaded, stored or processed via the Service by Customer.
- "Subscription Term" means the period of the active subscription.
3. Service Description
Toofi is a cloud-based AI-powered dental practice management platform. The Service includes patient record management, treatment planning, appointment scheduling, patient communication tools, and analytics. The Service is a management tool and does not constitute medical advice, diagnosis, or treatment.
4. Account Registration
Customer must provide accurate, current and complete information. Customer is responsible for maintaining the confidentiality of account credentials and for all activities under the account.
5. License Grant
We grant Customer a non-exclusive, non-transferable, revocable right to access and use the Service during the Subscription Term, solely for Customer's internal business purposes.
6. Restrictions
Customer shall not: reverse engineer the Service; create competing products using the Service; share access credentials with third parties; use the Service for unlawful purposes; attempt to gain unauthorized access to the Service.
7. Fees and Payment
Fees are as set out on our Pricing page. All fees are in USD and exclusive of applicable taxes. Subscriptions are billed monthly or annually in advance. Customer authorizes recurring charges via the payment method provided. We may change fees with 30 days' written notice.
8. Free Trial
We may offer a free trial period. Unless Customer cancels before the trial expires, the trial will automatically convert to a paid subscription at the applicable rate. We will send a reminder email before the trial ends.
9. Auto-Renewal and Cancellation
Subscriptions automatically renew for successive periods unless Customer cancels. Monthly subscriptions: cancel anytime, access continues until end of current billing period. Annual subscriptions: cancel with 30 days' notice before renewal date. Cancellation can be done through account settings or by contacting support at toofi.app.official@gmail.com.
10. Refunds
See our Refund & Cancellation Policy.
11. Customer Data and Intellectual Property
Customer retains all rights to Customer Data. We claim no ownership over Customer Data. We own all rights to the Service, including software, design, and documentation. Customer grants us a limited license to process Customer Data solely to provide the Service.
12. Data Protection
We act as a Data Processor for patient data; Customer is the Data Controller. Processing is governed by our Data Processing Agreement (DPA), available upon request or at registration. We comply with UK GDPR and Data Protection Act 2018. For US customers: we offer a HIPAA Business Associate Agreement (BAA) upon request. See our Privacy Policy.
13. Confidentiality
Each party shall keep confidential all information received from the other party. Exceptions: information already public, independently developed, received from third parties, or required by law.
14. Service Availability
We target 99.5% uptime, excluding scheduled maintenance. Scheduled maintenance windows will be communicated with 48 hours' notice. We are not liable for downtime caused by factors outside our control.
15. Support
Support is available via email at toofi.app.official@gmail.com. Response times depend on the plan: Starter - 24 hours, Professional - 8 hours, Enterprise - 4 hours.
16. Limitation of Liability
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any matter which cannot be excluded under applicable law.
Subject to the above, our total aggregate liability shall not exceed the total fees paid by Customer in the 12 months preceding the event giving rise to the claim.
Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or business opportunity.
17. Indemnification
We indemnify Customer against third-party claims alleging the Service infringes intellectual property rights. Customer indemnifies us against claims arising from Customer's misuse of the Service or violation of applicable law.
18. Termination
Either party may terminate for material breach with 30 days' written cure period. We may terminate immediately if Customer becomes insolvent. Upon termination: access ceases; Customer has 60 days to export data; after 60 days data is permanently deleted.
19. Force Majeure
Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemic, government action, cyber attacks, or cloud infrastructure failures.
20. Dispute Resolution
Disputes shall first be escalated to senior management for 30 days. If unresolved, disputes shall be submitted to mediation. If mediation fails, disputes shall be resolved by the courts of England and Wales.
21. Third Party Rights
No person who is not a party to these Terms shall have rights under the Contracts (Rights of Third Parties) Act 1999.
22. General
Governing Law: Laws of England and Wales. Jurisdiction: Courts of England and Wales. Entire agreement. Severability. No waiver. Assignment: we may assign; Customer may not without written consent. Notices: by email or registered post. Amendments: only in writing with 30 days' notice.